Crystal L, Bank of America

“I read a ton of “leadership” and business books. Some I buy and others that are passed around in the workplace. For me, maybe 1 out of 10 really grabs me and sparks my creative juices. The QBQ! book is one of them. It is very fitting. Its advantage is it is simple, direct and I was able to take it in while on my treadmill! Great stuff. I am running a learning group for leaders in two weeks and will be passing QBQ! out to my group in hopes that they are infected with the positive bug of personal accountability as well.”

Kyle B., Target Corp

Accountability Article:

Tina Shows the Way!

Our story—the shortest QBQ! QuickNote ever!—comes from Helene in San Francisco:

Dear John:

I have been getting your QuickNotes for over four years and forwarding them to my coworkers and friends. And now I am so excited because I personally experienced a QBQ! moment and couldn't wait to tell you all about it!

Last Saturday morning my friend and I, leaving for a short get-away together, drove to the BART (Bay Area Rapid Transit) train system station at 6am near the San Francisco airport. I knew that BART parking was free on weekends and this would save us some money. I thought I was so smart! We waited for the train to come and take us over to the airport for our flight out of town.

After several minutes I went to verify the schedule and saw, to my dismay, that the trains did not run that early on weekends—only during the week! So we left the train platform and rushed up the stairs to confirm the bad news with the station agent, a gal named Tina.

Tina listened to our dilemma and proceeded to shock us: She closed the station booth and drove us to the airport herself! This saved us time and frustration, not to mention cab fare.

On the way, Tina shared that she's recovering from cancer and feels that doing things like this is one way she can make a difference in the world. We were quiet—and greatly appreciative. I knew right then that I'd experienced a QBQ! moment. Tina, going above and beyond anything in her "job description," became our vacation angel by practicing QBQ! service and personal accountability.

Thank you for reading my email as I know you'll appreciate the impact Tina is making on others.

Helene
San Francisco Group
Enterprise Rent-A-Car
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Yep, good stuff, Helene. Of course, some will ask, "But wasn't Tina irresponsible by leaving her post!?" My response to that is this:

I'm not going to have that discussion as it would distract me from not only appreciating Tina, but also trying to be more like Tina! Less selfish, more selfless. Thanks to Tina for showing me the way.

John G. Miller
Author of QBQ! and Flipping the Switch

With Kristin Lindeen
QBQ! speaker/workshop facilitator

QBQ! (The Question Behind the Question) QuickNote

QBQ! QuickNotes™ may be forwarded by email or printed in their entirety with full credit given for personal and group use.© QBQ, Inc. 2009. All rights reserved.

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