Accountability Articles


FREE REPORT

Get Your Free
Change Management Report


"How Employees Can Quickly Adapt to Change and Increase Productivity"

Name:
Email:
Phone:
Optional

“One of the Consumer Market Managers for my company came across the book in an airport. She read it in one hour and was so impressed that we purchased one for each manager in our market. Now each of them are sharing it with their employees. The feedback has been incredible! The message QBQ! delivers could not be more on target and timely for us—and everyone is now motivated to practice personal accountability! It also helped me tremendously at home!”

Crystal L, Bank of America


“I read a ton of “leadership” and business books. Some I buy and others that are passed around in the workplace. For me, maybe 1 out of 10 really grabs me and sparks my creative juices. The QBQ! book is one of them. It is very fitting. Its advantage is it is simple, direct and I was able to take it in while on my treadmill! Great stuff. I am running a learning group for leaders in two weeks and will be passing QBQ! out to my group in hopes that they are infected with the positive bug of personal accountability as well.”

Kyle B., Target Corp


Accountability Article:

QBQ! Boundaries: Saying No

QBQ! QuickNotes™ may be forwarded by email or printed in their entirety with full credit given for personal and group use.© QBQ, Inc. 2008. All rights reserved.

It was 1974 and I was a 16-year-old driver cruising down Cayuga Street in Ithaca, N.Y. in my 1962 AMC Rambler (no laughing, please). And when I say "cruising," I mean going 15 mph in small town stop-and-go traffic. Something caught my eye to the left; a distraction on the sidewalk. While my eyes were off the road for less than a second—BAM!—I plowed into the rear bumper of the car ahead of me. Oh, man, my first accident.

Well, the short story is that evening the guy whose car I hit called our house. This total stranger asked my dad to loan him one of our cars (remember, Small Town, USA) while his was being repaired. And my dad said he would! Now, you should know that for my dad—the pastor, wrestling coach, politician, and much-beloved amiable Mr. Nice Guy—this was not out of character.

It wasn't surprising that he would cross this boundary or, said differently, allow this boundary to be crossed. But, thankfully, his brother, my Uncle Bob, was there that night. This man, not as warm and fuzzy as his older brother, Jimmy, was a successful car dealer with a better business mind. He quickly gave my dad some firm guidance, saying: "No, Jimmy, do not loan that guy a car. His vehicle getting damaged is the risk he took putting it on the road. You have no obligation to go that far."

Huh, I thought, years before becoming The QBQ! Guy, I like that. Yes, I was completely, totally, and personally accountable for knocking that man's car bumper off, but the lesson in Uncle Bob's wisdom was it's okay to draw boundaries. It's okay to say NO. We were not obligated to honor the request.

Obligation defined: Something a person feels bound to do, which arises out of a sense of duty or custom.

Sense of duty. Custom. Long held practices. Sounds like the holidays! And though the story above is not holiday specific, it is a life lesson worth applying. And it just might be profoundly powerful and timely as we enter the holidays, eh? Can you envision a time with more busyness, stress, and fatigue? One with less clear boundaries? One with more obligations—both real and perceived!?

Lesson Application:

So, again, just because I hit the guy's car, didn't mean we were obligated to loan him one. And just because ...

  • a good friend invites me to his party, doesn't mean I am obligated to go.

  • the children want the newest version of Guitar Hero, doesn't mean I have to go into debt for it.

  • the office is having a gift exchange, doesn't mean I must participate.

  • everyone loves Grandma's 7 layer Jell-O dessert (a 6 hour project!), doesn't mean she has to make it.

  • the neighbor's Christmas lights are up early and look fantastic, doesn't mean we need to compete.

  • relatives from 1,200 miles away shipped gifts for my children, doesn't mean I have to reciprocate.

  • my college roommate writes a beautiful Christmas letter with really cool artwork and stunning photos of her perfect kids, handsome hubby, and Golden Retriever, Max, doesn't mean I have to write one at all!!!

Drawing boundaries and resisting the temptation to overdo are all about "taking care of me," and—contrary to popular opinion—there's nothing wrong with that. If more of us took care of ourselves, we just might have an abundance of joy, improved mental and physical health, and greater peace of mind during a season that is all about Peace On Earth.

(Disclaimer: So why isn't this message titled "Saying YES!" and encouraging people to partake in celebratory activities like those listed above? Because that's not where most of us require strength. The lesson needed for many is not YES but, "No, thanks. Not this time.")

Sure, it's fun to revel in the holidays and to give to others, but possibly the best gift I can give myself and those around me this season is the gift of saying NO.

John G. Miller
Author of QBQ! and Flipping the Switch

Edited by Kristin Lindeen
QBQ! speaker/workshop facilitator

QBQ! (The Question Behind the Question) QuickNote

QBQ! QuickNotes™ may be forwarded by email to others or printed in their entirety with full credit given for personal and group use. © QBQ, Inc. 2008. All rights reserved.


Did You Know?

Did you know personal accountability training will allow your employees to thrive in change?! Isn't 'Change Management' one of the biggest challenges businesses are facing today?

Why not explore QBQ! more and discover the secrets that the top performing compaines are doing to increase employee morale and productivity while allowing them to thrive in the changing world around them?

Click here now to find out all the details...

 


AchieveNational - (402) 682-2825 - drew[@]achievenational.com
8118 S. 92nd Avenue, La Vista, NE 68128

The material on this web site is copyright ©2008 by Drew Laughlin and AchieveNational. All rights reserved.
If you copy material from this web site, our reports or articles for use in any printed or electronic media please ask permission first by email.